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Shipping & Returns

Transport Models is dedicated to your total satisfaction. If you have any comments, please email us at sales@transportmodels.co.uk.

MAKING A PURCHASE

Making a purchase could not be easier. Please browse our Catalogue, click the item you wish to purchase and put it into the shopping basket. Repeat this for any further items until you are satisfied that you have covered all the items you require. Click on the shopping backet to view your purchases. You will then be asked to fill in your details.

We accept credit card payments by Visa, Mastercard, Solo and Switch. All payments must be in pounds sterling. If you wish to pay by cheque, the items purchased will not be sent until the cheque payment has been cleared through our account. All items will not be charged for until they are sent out in the mail.

RETURNS

DEFECTIVE ITEMS - If the item purchased is defective and is covered under a manufacturer’s warranty, please return the item to us detailing the fault, making sure the item is well packaged and in its original box (if any).(Return of the goods is your responsibility. If this parcel is lost or stolen, Transport Models will not be responsible for the cost of the items contained within this parcel.) If the item is proved to be defective, then the return postage will be refunded and a replacement sent to you. If this is not available, full credit will be given. All parcels returned should be sent to - RETURNS DEPARTMENT, TRANSPORT MODELS, UNIT 1, OYSTON MILL, STRAND ROAD, PRESTON, PR1 8UR

CANCELLING AN ITEM - Under the United Kingdom’s Distance Selling Regulations, you can cancel the contract for the purchase of any item within seven working days of delivery on all our products. To cancel this contract, please return the goods to us unopened and in perfect condition. If they are not in a resaleable condition when received back at our offices, the returned policy cannot be implemented.

SHIPPING AND HANDLING

All United Kingdom orders will be subject to a postage charge of £3.50 per order. If all goods are not in stock, part of the order will be despatched with a £3.50 delivery charge and the balance of the goods will be sent at a later date with no further postage charges added. For orders outside the UK, you will be advised of the cost of postage by email before we proceed to process the order.

OUT OF STOCK ITEMS

If your item is not in stock, we will put these on back order. You will always be given the option to cancel your order if you would rather not wait. If an item ordered has sold out, then you will be contacted with the option to cancel your order.

TAX CHARGES

For orders made from the UK or the European Union, 17.5% VAT is added. Orders placed outside of the EU are VAT free.

CONTACTING US

If you need to reach us, you can telephone the shop on England 01772 733644 during the hours Monday to Saturday, 9am to 5pm and Sundays 10am to 4pm. You can always email on enquiries@transportmodels.co.uk.

We will endeavour to make sure that all items on our site is available for sale, but we reserve the right to withdraw from any offer for sale of goods due to non-availability or to errors on our part in pricing or listing any items for sale.